Terms & Conditions
Return Policy
& Customer Satisfaction
At X Plus Products, Inc., our customer service goal is
the complete satisfaction of our customers.
We feel we are among the fairest merchants in the world and will work hard for our customers who are willing to work with us. If you have any questions or comments, please contact us. We will be happy to address your specific circumstances.
If you have a concern, please know
we work hard to turn your concern into an opportunity –
an opportunity to earn your complete satisfaction with us and our products via a first-hand demonstration of the way we do business which is to quickly and fairly address your concern.
WE ONLY SELL NEW MERCHANDISE
Our customers will never receive used products from us. All products we ship are brand new. But mistakes can happen during the manufacturing and assembly process, as well as through the shipping and handling process. We carefully inspect all merchandise before shipping and strive to only ship products we consider to be of "exceptional quality". However, if you receive a product and there is a concern, please contact us.
WARRANTY
Our products are sold with a warranty against manufacturer's defects for 30 days
from the date of purchase.
Our products may contain what some may consider "irregularities". These may be minor plastic mold imperfections, minute graphic art concerns or other such trivial imperfections. Minor imperfections are considered normal and characteristic of mass production products. That said, inspect the product for imperfections that may require our attention and we will address incoming concerns through our customer service department.
We believe in the products we sell and take great pride in their quality,
so if there is a concern, we want to know about it and correct it
quickly and fairly!!
Normally we don't issue refunds – our goal is to make you, our customer, happy by providing you with the product you want. If you receive a product you feel is defective, contact us.
If a replacement product is required,
we will provide a Return Authorization number and
replace the product under the following conditions:
When returning any products, please remember:
Products must be returned to us properly packed. We cannot extend refunds on products that are returned by customers, if the product is received damaged. Our customers have the responsibility of shipping undamaged products to us, just as we have the responsibility of shipping undamaged products to them.
If the reason for the return is our fault:
The customer is still responsible for the shipping costs to return the product to us. We recommend the U.S. Post Office, either Priority Mail or First Class Mail, and again suggest the purchase of insurance on all merchandise shipped to us.
Under certain circumstances, we may, at our option, offer to refund the customer's money and not require an exchange.
Mail your return with the Return Authorization number
marked clearly on the front of the package to:
X Plus Products, Inc.
4909 Manatee Ave W
Bradenton, FL 34209 USA
Call Toll Free: 800-930-1814
Or Email Customer Service At:
Again, we feel we are among the fairest merchants in the world and will work hard for our customers who are willing to work with us. If you have any questions or comments, please contact us. We will be happy to address your specific circumstances.
ALL CLAIMS FOR NON-RECEIVED MERCHANDISE MUST BE RECEIVED WITHIN 30 DAYS OF THE DATE OF PURCHASE
SORRY, NO RETURNS ACCEPTED WITHOUT PRIOR
RETURN AUTHORIZATION
